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We understand you  might have questions about our ordering process. Below you will find the frequently asked questions by our customers with regards to ordering. Did you not find the answer you were looking for? Don’t hesitate to e-mail or call us, we’d love to help you!

Which payment methods does Hobby Painter use?

Our webshop offers three different payment methods: iDEAL, Bancontact, credit card and Klarna Afterpay. All payment methods are free, we do not charge any payment costs. Unfortunately, we don’t accept other forms of payments such as, payments at the door, VVV vouchers or a giro collection form.

Are you looking for your purchase receipt? Go to your account on My Hobby Painter and click on 'my orders'.

Did my order get through?

When you successfully placed an order on our website, we will always send a confirmation of your order to the e-mail address you gave us while ordering. Usually, you will receive this e-mail within 5 minutes of placing your order. When you didn’t receive a confirmation, please check if the e-mail ended up in your unwanted (spam) inbox. If the confirmation also didn’t show up there, contact us via mail or the phone. We will solve this problem together.

How do I know that this website is safe?

Our website starts with https:// instead of http://. The ‘s’ stands for ‘secure’ and indicated that this website has a secured connection. In addition, you can see an icon of a lock in the address bar that stands for a secure connection. When you shop on our website, the URL will entail https:// and hobbypainter.nl. If this is not the case, something is wrong and we advise you to contact us.

How does Diamond Painting protect my personal information?

We constantly trying to improve our protection system by testing it. This way, we ensure you will always be provided with optimal security, now and in the future. Do you want to know more about this? Please read our our privacy statement.

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